In short
- Free cancellation up to 24 hours before check-in (3:00 pm).
- After that the first night is charged and the rest refunded.
- No-show or early departure: no refund for the remaining nights.
- Refunds go back to the original payment method within 5 to 10 business days.
Cancellation deadlines
Deadlines are counted from check-in time (3:00 pm) on the arrival day:
| When you cancel | Refund |
|---|---|
| Up to 24 hours before arrival | Full amount |
| Within the last 24 hours | Amount minus the first night |
| No-show | no refund |
Defaults: 24 hours · first night · no refund.
No-show and early departure
- If the occupant has not arrived by 12:00 noon on the day after the arrival date without cancelling, the booking is treated as a "no-show".
- Leaving before the booked date does not entitle a refund of the remaining nights unless the property agrees otherwise.
Changing a booking
- Dates, unit, or number of guests can be changed online until the free-cancellation deadline, subject to availability.
- If the price goes up, the difference must be paid within 15 minutes; if payment is not completed, the original booking stays as it is. If the price goes down, the difference is refunded.
- An applied discount code remains valid on the changed booking.
- After the deadline, changes are handled by reception only, and section 3.1 applies.
Refund method and timing
- Refunds go back to the same original payment method, and the refund reference is sent on WhatsApp and email.
- The usual time is 5–10 business days (5 to 10 by default), set by your bank.
- For Tabby or Tamara instalments, the refund is made through the provider and the remaining instalments are cancelled or adjusted under its terms.
- Pay-on-arrival bookings are not charged cancellation fees online. Pay on arrival may be restricted for guests with repeated no-shows.
Exceptional cases
Amounts are refunded in full if the property cancels the booking, if the unit cannot be delivered and the guest does not accept an alternative, or if a government decision prevents travel or stay. The property may consider documented emergencies case by case.