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Terms & conditions

Last updated: 02/09/2026 · 3 min read · Version 1.0

Definitions

  • The property: thrio For Serviced Apartments, Commercial Registration —, Ministry of Tourism licence —, address: Prince Abdulaziz bin Thunayan St, Al Nakheel, Riyadh 12393.
  • The guest: the person who creates the booking and pays for it.
  • The occupant: the person who actually stays in the unit — the guest, or someone the guest names when booking.
  • The booking: a confirmed stay with a reference starting with THR-.

Completing a booking

  1. A booking is confirmed once the booking reference is shown and the WhatsApp confirmation arrives, whether the payment was completed online or the guest chose to pay on arrival.
  2. Prices are in Saudi riyals and include 15% VAT.
  3. The unit is held for the guest for 15 minutes during payment. If the hold expires before payment is completed, the unit is released and nothing is charged.
  4. The guest is responsible for the accuracy of the details entered. A mobile number is required and is verified with a code sent on WhatsApp.

Payment

  1. Available payment methods: mada, Apple Pay, Visa and Mastercard, pay on arrival, and instalments with Tabby or Tamara whenever these options are enabled.
  2. Online payments are processed by Tap Payments, a gateway licensed by the Saudi Central Bank. The property does not store card details.
  3. When paying in instalments, the provider's (Tabby or Tamara) terms also apply, and the financing relationship is directly between the guest and the provider.
  4. The payment receipt issued by the website only proves that the amount was received. The tax invoice is issued by the property at check-out.

Arrival and stay

  1. Check-in is from 3:00 pm and check-out is until 12:00 noon. Early check-in and late check-out depend on availability and may carry a fee.
  2. Every adult occupant must present their original ID (national ID, iqama, or passport) on arrival, and the stay is officially registered in the actual occupant's name in line with Ministry of Tourism regulations.
  3. The number of occupants may not exceed the approved capacity of the booked unit.
  4. Smoking is not allowed inside the units or enclosed areas. The occupant bears the cost of any damage they cause to the unit or its contents.
  5. The property may end a stay without refund if the occupant breaks the rules or disturbs public decency or other guests.

Changes and cancellation

The Cancellation & Refund Policy (section 3) applies to any change or cancellation.

Liability

  1. The property is not liable for the loss of personal belongings not kept in the unit safe.
  2. If the booked unit cannot be delivered for a reason attributable to the property, the property provides an equivalent or better unit, or refunds the full amount.
  3. The property is not liable for force majeure beyond its control.

General

These terms are governed by the laws of the Kingdom of Saudi Arabia, and the courts of Riyadh have jurisdiction over any dispute. Contact: +966 53 611 4888 (24 hours) or WhatsApp.